- Give individuals a better and more complete understanding of the sort of personal information we collect and the way we handle that information;
- Clearly communicate our personal information handling practices and
- Enhance the transparency of our operations.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. We respect your right to determine to whom you give your personal information to and how it is used. We value the trust you place in us in giving us your personal information.
QUERIES, COMPLAINTS, ACCESS AND CORRECTION
You have a right to request access to your personal information held by us and to request its correction or its removal. To do this, or make a formal complaint, please email email@example.com or contact us by mail (2/85 Aerodrome Road, Maroochydore QLD 4558 Australia) or phone (+61 7 5475 4235). Our business address is 2/85 Aerodrome Road, Maroochydore QLD 4558 Australia. We will action your request promptly and contact you to seek to resolve the matter. If we do not respond to you within a reasonable time, you are entitled, under the Privacy Act, to make a complaint to the Australian Privacy Commissioner within the Australian Human Rights Commission.
WHAT INFORMATION DO WE COLLECT AND HOW IS IT USED?
Information You Voluntarily Submit to the Website: We may collect personal information from you such as your name or email address. For example, you may voluntarily submit information to the Website by purchasing a product, filling out application forms, signing up for a free product, subscribing to a newsletter, or submitting a contact form. Your name and email are stored in our private database.
Automatically-Collected Information: We automatically collect certain information about you and the device with which you access the Website. For example, when you use the Website, it will log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the Website. We may also collect information about actions you take when using the Website, such as links clicked.
Cookies: We may log information using cookies, which are small data files stored on your browser by the Website. We may use these session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the Website.
Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
HOW YOUR INFORMATION IS USED
We use the information in the following ways:
- To better understand our customer’s interests and needs;
- To provide, deliver, source, administer and improve our products and services;
- To process payments, refunds and apply discounts;
- To operate and maintain the Website;
- To communicate with our clients including upcoming events, our products, our offers. Each of these emails provides you with an option to opt-out (unsubscribe) from our contacts database;
- To send you administrative communications, such as administrative emails, confirmation emails, technical notices, updates on policies, or security alerts;
- To respond to your comments or inquiries;
- To provide you with user support;
- To track and measure the performance of our activities;
- To track and measure advertising on the Website; and
- To protect, investigate, and deter against unauthorized or illegal activity.
THIRD-PARTY USE OF PERSONAL INFORMATION
We never share your information or contact details with third parties unless you have explicitly authorised us to be able to do so (e.g. by entering a giveaway run in conjunction with another company and by opting-in to receive their newsletters).
Additionally, the Website may use third-party service providers to service various aspects of the Website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies.
The Website currently uses the following third-party service providers:
At this time, your personal information is not shared with any other third-party applications. This list may be amended from time to time in the Website’s sole discretion.
Except when required by law, we will not sell, distribute, or reveal your email addresses or other personal information without your consent.
From time to time, we may use anonymous data, which does not identify you alone, or when combined with data from other parties. This type of anonymous data may be provided to other parties for marketing, advertising, or other uses. Examples of this anonymous data may include analytics or information collected from cookies.
PUBLICLY VISIBLE INFORMATION
If you leave a comment, certain information may be publicly visible, such as your name or an avatar photo, if you have created a website account (although not applicable to our blog). Your email address will never be available publicly.
Third parties we may disclose personal information to include:
- Our related companies;
- Our professional advisors including our accountant, auditors or lawyers;
- Payment system operators and financial institutions; and
- Government agencies
Users may, at any time, prevent the setting of cookies, by the Website, by using a corresponding setting of your internet browser and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. However, if users deactivate the setting of cookies in your Internet browser, not all functions of our Website may be entirely usable.
On the Website, you may subscribe to our newsletter, which may be used for advertising purposes. All newsletters sent may contain tracking pixels. The pixel is embedded in emails and allows an analysis of the success of online marketing campaigns. Because of these tracking pixels, I may see if and when you open an email and which links within the email you click. Also, this allows the Website to adapt the content of future newsletters to the interests of the user. This behaviour will not be passed on to third parties.
RIGHTS RELATED TO YOUR PERSONAL INFORMATION
Opt-out – You may opt-out of future email communications by following the unsubscribe links in our emails. You may also notify us at firstname.lastname@example.org to be removed from the mailing list.
Access – You may access the personal information we have about you by submitting a request to email@example.com
Amend – You may contact us at firstname.lastname@example.org to amend or update your personal information.
Forget – In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to email@example.com
Please note that we may need to retain certain information for record keeping purposes or to complete transactions, or when required by law (e.g. if you have purchased any of my products).
SENSITIVE PERSONAL INFORMATION
The Website does not knowingly collect any personally identifiable information from children under the age of 16. If a parent or guardian believes that the Website has personally identifiable information of a child under the age of 16 in its database, please contact us immediately at firstname.lastname@example.org and we will use our best efforts to promptly remove such information from our records.
Last Updated on August 1, 2018